Shipping policy

At Oraxxi, we are committed to delivering your technology safely, securely and efficiently. We offer nationwide courier delivery across South Africa, with tracking information provided once your order has been dispatched.

1. Order Processing

Orders are typically processed within 1–2 business days, Monday to Friday, excluding South African public holidays.

Orders placed on weekends or public holidays will begin processing on the next business day.

Processing includes payment verification, stock confirmation and preparation for dispatch.

Should your order experience an unexpected processing delay, our team will notify you and provide an updated estimate.

2. Nationwide Delivery

Oraxxi delivers to cities, towns and supported delivery locations throughout South Africa.

Standard delivery: 3–5 business days after dispatch.

Please note that this delivery estimate excludes the initial 1–2 business days required for order processing.

Remote or outlying areas may experience longer delivery times.

Delivery estimates are indicative and may be affected by courier operations, location, public holidays or unforeseen circumstances. We will assist customers when delays occur.

3. Shipping Fees

Shipping fees are calculated and displayed at checkout before payment confirmation.

Any available free-shipping promotions will be applied according to their stated terms and conditions.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation containing your tracking number and available courier tracking details.

You can use this information to monitor your delivery progress.

If you require assistance tracking your order, please contact our customer support team.

5. Delivery Addresses and Failed Deliveries

Customers are responsible for providing accurate and complete delivery information during checkout.

If you notice an error in your address, please contact Oraxxi immediately.

We will make reasonable efforts to assist with address corrections, subject to the status of your shipment and courier requirements.

Additional delivery charges may apply where an incorrect address or unsuccessful delivery requires another delivery attempt, where legally permitted.

6. Damaged, Missing or Lost Shipments

If your parcel arrives damaged, appears tampered with or is not delivered as expected, please contact Oraxxi promptly.

Our team will investigate the matter with the courier and assist with an appropriate resolution.

Customers may be asked to provide supporting information, including photographs of damaged packaging or products.

Your statutory consumer rights remain unaffected.

7. Stock Availability and Dispatch Delays

All orders are subject to product availability.

If an item becomes unavailable after an order has been placed, Oraxxi will notify the customer and explain the available options, including an applicable refund.

Where we cannot fulfil an order, we will comply with the refund and notification requirements of applicable South African law.

8. Delivery Confirmation

Courier delivery records may be used to confirm successful delivery.

For high-value orders, additional delivery verification, including a signature or other proof of receipt, may be required.

If your tracking information indicates delivery but you have not received your parcel, please contact us promptly so we can investigate.

9. Contact Our Shipping Team

For shipping enquiries, delivery assistance or tracking support, contact:

Email: shipping@oraxxi.co.za

Phone / WhatsApp: +27 84 259 1293

Website: www.oraxxi.co.za

We aim to respond to shipping enquiries within one business day.

Oraxxi reserves the right to update this policy where necessary. Nothing in this policy limits customers' rights under applicable South African consumer protection legislation.